General conditions of sale

Article 1 - Definitions

These General Terms and Conditions of Sale (hereinafter the “GTC”) are offered by the Company A. LAFONT SAS (hereinafter “LAFONT”), a simplified joint-stock company (SAS) with a capital of €3,235,140.00, registered with the Villefranche-Tarare Trade and Companies Register under number 955 512 074, whose registered office is located at 150 anc. route de Beaujeu – BP 90421 – 69653 Villefranche-sur-Saône Cedex

We will subsequently designate:

“Site”: the site https://www.a-lafont.com and all pages.
“Products”: all material products, created and manufactured internally, which can be purchased on the Site.
“Seller”: LAFONT, legal entity or natural person, offering its Products on the Site.
“Customer”: the Internet user, individual or professional, making a purchase of Product(s) on the Site.
"Consumer", in accordance with the definition of the preliminary article of the Consumer Code: "any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity". The purchase of product(s) by a professional for the purpose of resale is prohibited.

The Internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these T&Cs carefully, to print them and/or to save them on a durable medium, before placing an order on the Site.

The Customer acknowledges having read the General Terms and Conditions and accepts them in full and without reservation.

Article 2 – Application of the T&Cs and purpose of the Site

These General Terms and Conditions govern the distance selling of Products to individual Customers on the Website www.a-lafont.com.

They are concluded in French and are permanently accessible on the Site. The Customer is invited to read them carefully before each order.

The Seller reserves the right to modify the General Terms and Conditions at any time by publishing a new version of the latter on the Site. The General Terms and Conditions applicable to the Customer are those in force on the day of the order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use and the legal notices of this Site.

This Site offers the online sale of products. The Site is freely accessible to all Customers. The acquisition of a Product or Service implies acceptance by the Customer of all of these General Terms and Conditions, who thereby acknowledges having fully read them. This acceptance may consist, for example, of the Customer checking the box corresponding to the sentence accepting these General Terms and Conditions, for example, stating "I have read and accept all of the general terms and conditions of the Site". Checking this box will be deemed to have the same value as a handwritten signature from the Customer.

Acceptance of these General Terms and Conditions of Sale implies that Customers have the necessary legal capacity to do so. If the Customer is a minor or does not have this legal capacity, they declare that they have the authorization of a guardian, curator, or their legal representative.

The Customer acknowledges the evidentiary value of the Seller's automatic recording systems and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute.

Article 3 – Consumer information

In accordance with Articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the Site.

In accordance with Articles L221-5 et seq. of the Consumer Code, the Customer acknowledges having received, prior to the conclusion of the sale.

The photos of the items for sale on the Site have no contractual value and may vary slightly from the items themselves. The photos on the Site are the exclusive property of LAFONT and may not be used without its prior written permission.

The essential characteristics, prices including tax, delivery terms, legal guarantees, etc. are available on the Site.

Article 4 – Prices and conditions of validity

Prices are listed in euros, inclusive of all taxes (TTC), excluding delivery charges. They are subject to change at any time, but items will be billed based on the rates in effect at the time the order is confirmed.

At the time of order validation, the price to be paid by the Customer is the all-inclusive price, i.e. the sum of the price including tax of the items making up the order plus delivery costs. Telecommunications costs inherent to accessing the site remain the responsibility of the Customer.

The conditions for the validity period of our product and price offers are determined by updating the site when our collections or promotions are released and remain applicable as long as they remain accessible by us.

The products for sale on the Site are available while stocks last. If one or more items ordered are no longer available, the customer will be informed by email as soon as possible. The Customer will then have the choice between keeping the remainder of their order or canceling it in full. If the Customer has been debited, the refund of the amount concerned will be made via the payment method used within 30 days at the latest.

Article 5 – Method of placing orders and description of the purchasing process

Any order will only be taken into consideration after acceptance of payment. LAFONT undertakes to honor orders received within the limits of available stocks and in the event of unavailability to inform the customer by any means at its convenience; the customer may then cancel his order and be reimbursed, if applicable, the sums already paid. LAFONT reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer follows the detailed purchasing process on the Site to finalize their order. They then receive a confirmation email and then a shipping email:

Log on to www.a-lafont.com
Select the desired item(s)
Open a customer account or log in to your customer account by filling in the requested fields
Check the elements of your order, identify and correct any errors made during entry.
Confirm the order, the total price and the all-inclusive price, by clicking on the confirmation button for your order to pay
Follow the payment instructions on our partner Stripe's payment server to pay for your order by credit card. Your bank account will be debited with the all-inclusive price, including the total price of the items shipped and the delivery charges.
An acknowledgment of receipt confirming your order is sent to you by email by the sender LAFONT
A shipping confirmation of your order is sent to you by email by the sender LAFONT
Your order will be delivered to you in accordance with the conditions of Article 8 to the delivery address you indicated when placing your order.

When completing the account opening form, providing personal data, bank card number and related confidential data, and confirming the order, the Customer undertakes to comply with these contractual conditions pursuant to Article 1316-1 of the Civil Code. LAFONT may refuse to honor any order that is abnormal or abusive.

Article 6 – Payment method

Payment is made by credit card via Stripe. All orders will only be processed after payment validation. Payment is secure and data is not stored by the Seller.

In accordance with the provisions of Article L 132-2 of the French Monetary and Financial Code, the commitment to pay, given by means of a payment card, is irrevocable. By providing their bank card number and the aforementioned information, the customer authorizes Lafont – Stripe to debit their credit card for the total amount of their order, including VAT (delivery costs included).

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card to be debited is indeed his own, then communicates in a secure environment the sixteen-digit number and the expiry date, appearing on the front of his bank card, as well as, where applicable, the numbers of the visual cryptogram appearing on the back of his bank card.

Stripe is the only entity that has access to the Customer's banking information through its secure space. This information is not transmitted through the Site in any way.
It is recalled that the customer has a period of 70 days, which can be up to 120 days depending on the bank, to object to the use of his bank card, in the event of loss, theft or fraudulent use in application of article L 132-6 of the Monetary and Financial Code.

In the event that, for any reason whatsoever, the debit of sums owed by the customer proves impossible, the sale made will be immediately and automatically cancelled and the electronic purchase process cancelled.

Article 7 – Shipping and Delivery

Delivery is made to the delivery address indicated by the Customer.

The Customer is responsible at all times for the information concerning him/her that he/she provides on the site (name, first name, postal and email address in particular). The Seller cannot be held responsible for any failure or delay in delivery of the product due to an error by the customer when providing this information.

The delivery times indicated are indicative and non-binding, corresponding to average processing and delivery times. For all deliveries in France, the standard delivery time for a catalog product, without personalization, is 1 to 2 business days (excluding weekends and public holidays). International delivery times depend on the product and the destination (estimate at the time of payment). For personalized products, this time can be extended to 15 business days.

The Products are delivered to the address indicated when ordering. In the event of a delivery delay of more than 30 days, the Customer may cancel the order and receive a refund.

The Seller cannot be held responsible for the consequences due to a delay in delivery not due to its fault, or due to force majeure.

The Customer may request that the ordered items be delivered to their home, office, to a third party, to their holiday destination, etc. They also have the option of having the items delivered to one of the individuals of their choice.

In the event of absence during a delivery to the address indicated by the customer, a calling card is normally left by the carrier: the customer can then collect their package from the Post Office or a collection point with proof of identity within 15 days following the date of deposit of this notice. After this period, the package will be returned to the Seller. The Seller's Customer Service will then contact the Customer for possible reshipment or, if there is no response from the Customer, for a refund of the order.
When a package leaves the Seller's storage space to be sent to the address indicated by the Customer when ordering, the latter is informed by email from the Site of a shipping confirmation on which the tracking number of his package is indicated.

In any event, the delivery of our products on time can only take place if our buyers are up to date with their obligations to us.
It is the Customer's responsibility to check shipments upon arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it shows obvious signs of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following delivery of the products, a copy will be immediately sent to the Seller. Failure to make a complaint within said time limits will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the French Commercial Code.

The Customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not conform in nature or quality to the specifications indicated in the delivery note, the Customer must inform the Seller's Customer Service by email and return the items to the address and under the conditions provided for in Article 8.

Article 8 – Return Policy

In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt to exercise their right of withdrawal without having to provide a reason. Return costs are the responsibility of the Seller.

Before returning any product and to improve processing and speed, please send us a request via the returns and refunds form , specifying your order number.

In all cases, the item(s) must be returned in their original packaging, complete, labeled, new, unworn, unpersonalized, unwashed and accompanied by the order number, to the following address:
LAFONT
Online store service
150 Old Beaujeu Road
69400 Gleizé

The Customer undertakes to return the goods to the Seller no later than fourteen (14) days following his request for withdrawal, by the carrier Colissimo Suivi.
Returned items that do not meet the conditions listed above (return in their original packaging, complete, labeled, new, unworn, unpersonalized, unwashed above) or that are damaged, damaged, deteriorated or soiled by the Customer will not be refunded.

Once the goods have been received, checked and accepted by our services, the refund of the returned items at the invoiced price will be made using the same means of payment as that which you used for the initial transaction, as soon as possible and at the latest within fourteen (14) days following receipt by the Seller of the returned items.

For any other information, complaint or question relating to the mail order conditions published by the Seller or to the items themselves, the customer must contact the Seller's Customer Service via the contact form .

Article 9 – Warranty and liability

The Customer benefits from the legal guarantees of conformity (articles L217-1 to L217-32 of the Consumer Code) and hidden defects (articles 1641 et seq. of the Civil Code).

The liability of the company A. LAFONT cannot be engaged:

In the event of failure to fulfill contractual obligations due to an act of God or force majeure;
In the event of non-substantial differences between the photos, texts and illustrations of the items on our site and the items ordered. All Products benefit from the legal regime of the guarantee of conformity provided for in Articles L. 211-4 et seq. of the Consumer Code, as well as the guarantee of hidden defects of Articles 1641 et seq. of the Civil Code, provided that the use has been normal and that the maintenance instructions have been followed.

Article L211-5 of the French Consumer Code: The Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity that exists at the time of delivery. The Seller is also liable for any lack of conformity resulting from the packaging. To comply with the contract, the goods must:

Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the Seller and possess the qualities that the latter presented to the Customer in the form of a sample or model;
- present the qualities that a Customer can legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labeling;
Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code: the action resulting from the lack of conformity is prescribed by two years from the delivery of the good. Article 1641 of the Civil Code The Seller is bound by the guarantee for hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much, that the Customer would not have acquired it, or would have given only a lower price, if he had known them. Article 1648 paragraph 1 of the Civil Code: the action resulting from latent defects must be brought by the purchaser within a period of two years from the discovery of the defect. The Seller cannot be held liable for the inconveniences or damages inherent in the use of the Internet network, such as the interruption of service or the presence of computer viruses.

Article 10 – Data protection and freedoms

The personal data collected is processed in accordance with the GDPR. The information collected by LAFONT Company when the Customer places an order is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to LAFONT Company service providers involved in the execution of the order. The Customer is informed that this same personal data may also be collected by an organization responsible for analyzing orders and combating credit card fraud.

In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, the Customer has the right to access, rectify, oppose and delete data concerning him/her. The Customer may have information concerning him/her that is no longer relevant deleted by making a written request to LAFONT or via this contact form .

Depending on the choices made when creating or consulting their online accounts, Customers may choose whether they wish to receive offers from the LAFONT brand. If a customer no longer wishes to receive these offers, they can request to do so at any time by clicking on the unsubscribe link at the bottom of the newsletter.

Applicable law: Any order automatically implies the Customer's acceptance of the General Terms and Conditions. These General Terms and Conditions are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction. In the event of any difficulty or complaint regarding an order, the Customer may contact Customer Service to find an amicable solution.
Intellectual property rights : the LAFONT brand, illustrations, logos and slogans, designs and models appearing on the Site are and will remain the exclusive property of the company LAFONT. Any total or partial reproduction, without the express and prior agreement of the company LAFONT, is strictly prohibited pursuant to articles L 335-2 and L 335-3 of the Intellectual Property Code and constitutes an infringement and an offense.

Article 11 – Environment

LAFONT is registered under UDI FR218702_11LJTJ issued by ADEME and communicated by ReFashion. This number guarantees that LAFONT is registered in the eco-organization register and up to date with its eco contributions, as required by law. This IDU is used to facilitate the monitoring and control of compliance with REP (Extended Producer Responsibility) obligations for textiles, footwear and household linen.

Article 12 – Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, LAFONT adheres to the CM2C Consumer Mediator service .